LEGAL REFERENCE

Aapka nisfi maloomat 4efte par mehfooz hai

Ham apni tarfain se pura jaanch karte hain ke aapka account, payment details aur personal information surakshit rahe. JazzCash, Easypaisa, SadaPay aur Raast transactions par pura encryption lagu...

Encryption lagat haiData transfer surakshitLocal qanoon follow karte hain
4efte Aapka nisfi maloomat 4efte par mehfooz hai

Hamara privacy policy kya cover karta hai

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SUPPORT CHANNELS

Privacy ke bare mein kisi se baat karna

Chat Support Hamara live chat team har din 10 AM...
Email Form Privacy or data access requests ke liye [email protected]...
Account Settings Aapka account settings page par ek privacy section...
MEHFOOZIYAT KE NORME

Kaise hum aapke data ko surakshit rakhte hain

Encryption Standard

Har transaction aur account access par TLS 1.2+ encryption lagat hai. JazzCash, Easypaisa, SadaPay aur Raast ke saath jo communication hota hai wo bank-grade protocols se protect hota hai.

Data Retention

Account band hone ke baad ham apke personal details ko 6 mahine ke liye store rakhte hain tax aur fraud checks ke liye, phir automatically delete ho jate hain jahan local qanoon allow karta hai.

Payment Isolation

Aapka JazzCash, Easypaisa, SadaPay ya Raast account details hamari system mein nahi store hote. Pay gateway ke zariye token-based transactions hote hain jo direct bank servers se connect rehta hai.

Access Control

Sirf hamara technical team ko jo access ka zaroorat hai wo hi deta hai. Customer support staff ko payment details ya private account info dikhta nahi hai unless aap verification ke liye de.

Audit Trails

Har login, paise nikalne aur account setting change par timestamp record rehta hai. Aapko apne Recent Activity section mein ye sab dekh sakte ho.

Security Updates

Hamara infrastructure har mahine security patches aur penetration tests se guzar jata hai. Agar koi issue mile to affected users ko immediately notify karte hain.

Alag alag pages par hamara privacy posture

Terms of ServiceTerms mein likha hai ke account holder ko apna password secure rakhna hai. Privacy policy Terms ke saath padha jaye kyunke dono mila kar aapke rights define karte hain.
Payment FAQPayment page par bhi likha hai ke JazzCash, Easypaisa, SadaPay aur Raast transactions ke liye aapka ID verify hona zaruri hai. Ye privacy policy ke data retention section se match karta hai.
Account SettingsSettings page mein jo privacy controls dikhtay hain wo sab is policy ke andar explain ho chuke hain. Contact preferences aur data export options wahi se manage karte ho.
Live Chat TranscriptsJab chat karte ho to transcripts 30 din store rhte hain for dispute resolution. Iska zikr is privacy policy ke retention section mein detailed hai.
Mobile AppApp aur website dono par same encryption aur data protection apply hota hai. App ke permissions section mein likha hai ke ham location ya contacts access nahi lenge.
KYC DocumentsVerification documents jo upload karte ho wo encrypted storage mein 5 saal rakhtay hain regulatory compliance ke liye. Ye bhi is policy ka part hai.
Cookie PolicyWebsite par jo cookies use hote hain wo marketing nahi balke session management aur fraud detection ke liye hain. Details separate cookie page par likhe hain.

4efte par privacy features jo dikhte hain

Account Dashboard

Login karte hi dashboard par Recent Activity section hota hai jahan aapko har withdrawal, login aur setting change dikh jata hai. Ye aapko apne account par kaun access kar raha hai ye check karne ka tarika hai.

Payment Method Shield

JazzCash, Easypaisa, SadaPay aur Raast details jo add karte ho wo masked form mein show hote hain. Sirf last 4 digits dikhtay hain jisse security mile.

Session Manager

Account settings mein Active Sessions likha hota hai jahan aapko apne doosre devices par active logins dikh sakte hain aur logout kar sakte ho.

Two-Factor Toggle

Optional two-factor authentication feature hai jo aapka account ko extra secure banata hai. SMS ya authenticator app ke zariye second verification hota hai.

Data Download

Privacy settings mein 'Download My Data' option hai jahan aapko JSON format mein apki sari maloomat mil sakti hai. 5 kaam din mein file ready ho jata hai.

Notification Preferences

Email aur SMS notifications jo bhejtay hain un par aapka full control hai. Email settings mein select kar sakte ho ke kaunsa notification chahiye aur kaunsa nahi.

Privacy ke bare mein aksar pooche jane wale sawal

Nahi. Hamari system mein aapka JazzCash ya Easypaisa details store nahi hote. Jab aap paise nikalne ya deposit ke liye request bhejtay ho tab hum secure token use karte hain jo seedhay bank se link hota hai. Hamara server mein kabhi bhi actual account number store nahi rehta.

Paise nikalne ka record hum 7 saal tak rakhte hain kyunke tax laws mein ye zaruri hota hai. Personal details aur account info account band hone ke baad 6 mahine tak rakhtay hain phir delete ho jata hai. Aap 'Download My Data' se before delete hone se pehle apna record le sakte ho.

Nahi. Hamara app aur website location data collect nahi karte advertising ke liye. Location check sirf jahan local qanoon ijazat deta hai wahan account access confirm karne ke liye hota hai. Ye data analytics companies ko share nahi hota.

Immediately apne Recent Activity section dekhen aur hamari support team ko contact karen. Live chat mein 30 minute mein reply milta hai. Ager fraud confirm ho to hamara team bank se reverse transaction request karega aur aapka account temporary lock kar dega investigation ke liye.

Haan. Jab bhi major changes ho to hamari team ko updated policy ke 2 hafta pehle notification bhajni padti hai. Email aur dashboard notification dono se inform karte hain. Purana policy aur naya policy dono dekh sakte ho comparison ke liye.

KYC documents jaise ID, address proof 5 saal tak rakhtay hain regulatory requirement se. Agar aap account delete karna chahte ho to documents bhi delete ho jayenge sirf agar koi pending dispute na ho. Ye hum email se confirm karte hain sebelum delete karte hain.

Jahan local qanoon ijazat deta hai sirf wahaan par 4efte service dete hain. Ager aap supported region se bahar ho gaye to 30 din mein account mein login nahi kar sakte. Data hamara stored data retention policy ke hisaab se handle hota hai aur aap 'Download My Data' se before delete hone se pehle apna record le sakte ho.